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Holiday Ordering/Processing:
Rookie will be closed on the week of Thanksgiving and the week of Christmas. We encourage you to plan ahead and place your orders at least a few days before the cutoff. Regarding Thanksgiving, orders placed by Noon on Sunday prior to the holiday will be fulfilled on that proceeding Monday if the item ordered is in stock. Likewise, orders placed Sunday prior to Christmas will be fulfilled the proceeding Monday if the order is in stock. Order cutoff changes yearly with each holiday; however, we are closed yearly on the following days: New Year, Martin Luther King Jr Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas, New Year's Eve. Fulfillment cutoffs will typically be a few days before each scheduled holiday.
We ship in 3-4 business days worldwide!
Orders are shipped in 3-4 business days Monday-Friday unless the item is on Pre-Order. Orders placed on the weekend and select U.S. holidays are processed on the next business day.
Domestic Shipping:
Standard shipping (1-5 business days)
Priority shipping (1-3 business days)
Next Business Day via UPS
Expedited shipping for International orders: Orders cannot be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location
FEDEX INTERNATIONAL EXPRESS 3-5 Business days
FEDEX INTERNATIONAL ECONOMY 6-10 Business days
Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.
*Please track your package through your local post office website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you.
*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 7-10 Days (Mon-Fri) after the order has been placed
UNDELIVERED SHIPMENTS:
In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at support@rookieatl.com.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.
Incorrect Address
Our fulfillment system is automated. We do not inspect every email or shipping address provided by the customer. Please ensure you enter the correct email and shipping address. If you have any doubts, please contact us immediately to ensure we have the correct information on file. Email us at support@rookieatl.com during normal business hours.
If the item is fulfilled and shipped to an incorrect shipping address, you are responsible for the package reaching its final destination. If the item is returned, we will reship the item at your cost. If the item was fulfilled and ship and the package becomes lost, we are not responsible for the loss. A refund will not be issued. You are not entitled to store credit.
Package Contents
Each item is tagged prior to shipping (Excluding face masks). Please inspect your items prior to removing the tag. Once the tag is removed, you will not be able to return the item. Face masks orders are final; no return, no exchange, and no refund. If the item is defective, the incorrect size/color/style, or missing, you are not responsible for the replacement or the shipping cost. We are responsible for ensuring you receive the items you order.
How To Inquire About Defective Items
Please email us at support@rookieatl.com during normal business hours to file a claim. Please include your order number. We advise against using social media to contact us as we do not receive notification of every comment, like, or share.