Shipping Policy (Updated December 22, 2025)

This policy covers rookieatl.com, lettersoflegacy.com, fandomfitsclub.com, and all other current and future retail stores under the Talented Teks LLC brand. 

All orders are processed and shipped within 5-8 business days. We are closed on weekends. Typically, we ship much sooner than this timeframe depending upon what item(s) you order and what time of day you order. If you need an item earlier than the posted timeframe, please email us at support@rookieatl.com for confirmation. 

Shipping transit times are carrier specific and have not changed. Orders placed after 1PM on a business day do not count as a business day. We are now offering expedited shipping options to include USPS Priority, USPS Priority Express, UPS Ground (including Ground Saver), and UPS Next Day (Air and Air Saver).***. 

Please add processing plus shipping time to estimate delivery time. Customers selecting expedited shipping options will be placed at the front of the queue daily. 

Delivery Time = Processing time + Shipping Time.

***Ordering Next Day Shipping does not mean you will receive your order tomorrow or the following day or business day. Every item we sell is made-to-order and requires business days to process. Please identify the date provided to you regarding delivery. That information is on every listing page, policy page, and the checkout cart.***   Rookie Atlanta Apparel items are made-to-order, which means they are produced AFTER an order is placed. This is for personalization purposes and to give our customer a wide range of designs to choose from.

We DO NOT accept cancellation requests. There are no exceptions to this policy. Please do not place an order unless you are comfortable with the expected delivery dates. We value your business tremendously. However, we are very transparent and we always deliver on time. If your date is set for the 15th, please do not place an order hoping it arrives sooner. In that case, please reach out to us to verify. Most times we are able to accommodate if we are made aware of your delivery time requirements.

Holiday Ordering/Processing:

Rookie will be closed on the week of Thanksgiving, the week of Christmas, and the week of New Year up until the first business day of the year. We encourage you to plan ahead and place your orders at least a few days before the cutoff. Order cutoffs change yearly with each holiday; however, we are closed yearly on the following days: New Year, Martin Luther King Jr Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas, New Year's Eve. Fulfillment cutoffs will typically be a few days before each scheduled holiday and communicated via subscription email or SMS when applicable.

We process orders within 5-8 business days worldwide! Please note that Delivery Time = Process time + Shipping Time.

Domestic Shipping:

USPS Standard shipping (1-6 business days)

USPS First Class

USPS Ground Advantage

Priority shipping (1-3 business days)

USPS Priority Mail

UPS Ground/Ground Saver

Next Business Day (1 business day)

UPS Next Day Air

UPS Next Day Air Saver

USPS Priority Express

If you have a preference of carrier and/or tiered service beyond what you selected at checkout, please contact us at support@rookieatl.com. 

Expedited shipping for International orders: Orders cannot be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location

FEDEX INTERNATIONAL EXPRESS 3-5 Business days

FEDEX INTERNATIONAL ECONOMY 6-10 Business days

Please note that Delivery Time = Process time + Shipping Time.

Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.

*Please track your package through your local post office or UPS website. There you will be able to use the tracking number provided to you though email to check the status of your order. 

Once your package leaves the country we are unable to track it for you.

*Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 5-8 business days (Mon-Fri) after the order has been placed.

UNDELIVERED SHIPMENTS:

In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at support@rookieatl.com.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.

Incorrect Address

Our fulfillment system is automated. We do not inspect every email or shipping address provided by the customer. Please ensure you enter the correct email and shipping address. If you have any doubts, please contact us immediately to ensure we have the correct information on file. Email us at support@rookieatl.com during normal business hours. 

If the item is fulfilled and shipped to an incorrect shipping address, you are responsible for the package reaching its final destination. If the item is returned, we will reship the item at your cost. If the item was fulfilled and shipped correctly, and the package becomes lost, we are not responsible for the loss. A refund will not be issued. You are not entitled to store credit.

How To Inquire About Defective Items

Please email us at support@rookieatl.com during normal business hours to file a claim.  Please include your order number. We advise against using social media to contact us as we do not receive notification of every comment, like, or share. 

Please note that Delivery Time = Process time + Shipping Time.