Clark Atlanta University Panthers 12 oz Ceramic Mug - Washable, Microwavable

We package and ship in 7-10 business days worldwide! Orders are shipped in 7-10 business days Monday-Friday unless the item is on Pre-Order. Orders placed on the weekend and select U.S. holidays are processed on the next business day. USPS Domestic Shipping: Standard shipping (2-7 business days) Priority shipping (2-3 business days) Next Business Day via UPS Expedited shipping for International orders: Orders cannot be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location. FEDEX INTERNATIONAL EXPRESS 3-5 Business days FEDEX INTERNATIONAL ECONOMY 6-10 Business days Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees. *Please track your package through your local post office website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you. *Please note that we will not be able to alter your order after it has been fulfilled. Orders are fulfilled within 7-10 Days (Mon-Fri) after the order has been placed Incorrect Address Our fulfillment system is automated. Please ensure you enter the correct email and shipping address. If you have any doubts, please contact us immediately to ensure we have the correct information on file. You may use the contact form on this site. Signup for a rewards account to manage your orders and addresses. If the item is fulfilled and shipped to an incorrect shipping address, you are responsible for the package reaching its final destination. If the item is returned, we will reship the item at your cost. If the item was fulfilled and shipped and the package becomes lost, we are not responsible for the loss. A refund will not be issued. You are not entitled to store credit. Package Contents Each item is tagged prior to shipping (Excluding face masks). Please inspect your items prior to removing the tag. Once the tag is removed, you will not be able to return the item. Face masks orders are final; no returns, no exchanges, and no refunds. If the item is defective, the incorrect size/color/style, or missing, you are not responsible for the replacement or the shipping cost. We are responsible for ensuring you receive the items you order. How To Inquire About Defective Items Please use the contact form on this site. Please include your order number. We advise against using social media to contact us as we do not receive notification of every comment, like, or share. Clearance Items: All Clearance sales are final; no exchanges, no refunds. This includes the $15 monthly sale shirts. Face Masks: Face Masks are non-refundable and non-exchangeable. All purchases for face masks are final. Refund: If an item is defective, missing, or incorrect in size, color, gender, or style, we will issue a full refund including shipping costs using the original payment method. Other returns are issued in the form of store credit. Exchanges: We make exchanges super easy. Please return your items to the address listed below. Please include your order number and a brief description of what you would like in exchange. Be sure to get a tracking number for your records. 780 Morosgo Dr Ne #14225 Atlanta, GA 30324 Allow 10 business days for us to process your return once it has been delivered. SWIMSUIT RETURN/EXCHANGE: Women’s and Girl's swimwear can be returned for an exchange only. Item must be unworn with the tags and sanitary liner attached ALTERED ITEMS: Altered items are not returnable. UNDELIVERED SHIPMENTS: In the instance that USPS/UPS tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the mailer, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the mailer. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.