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Smile Back (Face Mask)
Special Holiday Policy
Our holiday season starts October 1st and ends December 31st. During this period, we will not accept returns or exchanges for orders that are properly fulfilled with proof of delivery. The holiday period is an extremely busy time of the year for all retailers and we want to ensure that you receive your items well ahead of each holiday date. Please triple check your order to ensure that it is in fact the correct style, size, color, etc. You should receive either an email or SMS confirmation with each change to your order, when the item(s) is shipped, and upon delivery.
We will resume accepting returns & exchanges on January 1st.
This does not apply to erroneous orders. All order incorrectly fulfilled and delivered, will receive priority placement and processing and shipment.
Holiday processing time will increase to 7-10 business days beginning November 15 and ending December 31st. We've included guidelines below; please keep in mind we are in Atlanta, GA which will affect shipping times for west coast customers.
Orders placed October 1st - December 10th - Business as usual. We guarantee Christmas delivery or we'll process a return for refund or send you a gift card if you would like to keep the items.
Orders placed December 10th - December 15th - We recommend using either UPS or Priority Mail as those orders will be given processing priority over first class mail orders. First class orders will be processed and mailed within normal processing time. However, we cannot guarantee delivery prior to Christmas.
Orders placed December 15th - December 20th - We will return to normal processing giving priority to the date your order is placed. We cannot guarantee delivery with either first class, UPS, or Priority Mail. We do offer Express mail as a shipping option which is 1-2 days.
Orders placed December 21st - December 31st - Our final drop-off will take place on December 21st and our store will shut down until January 1st.
END SPECIAL HOLIDAY POLICY
We process all orders within in 5-7 business days worldwide!
Orders are shipped in 5-7 business days Monday-Friday unless the item is on Pre-Order. Orders placed on the weekend and select U.S. holidays are processed on the next business day.
USPS Domestic Shipping:
Standard shipping (2-7 business days depending on your distance from Atlanta, Georgia)
UPS & USPS Priority shipping (2-3 business days)
Next Business Day via UPS & USPS Express Mail
Expedited shipping for International orders: Orders cannot be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location.
FEDEX INTERNATIONAL EXPRESS 3-5 Business days
FEDEX INTERNATIONAL ECONOMY 6-10 Business days
Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.
*Please track your package through your local post office website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you.
*Please note that we will not be able to alter your order after it has been fulfilled. Orders are fulfilled within 7-10 Days (Mon-Fri) after the order has been placed
Our fulfillment system is automated. Please ensure you enter the correct email and shipping address. If you have any doubts, please contact us immediately to ensure we have the correct information on file.
If the item is fulfilled and shipped to an incorrect shipping address, you are responsible for the package reaching its final destination. If the item is returned, we will reship the item at your cost. A refund will not be issued. You are entitled to store credit. If the item was fulfilled and shipped and the package becomes lost, we are not responsible for the loss. A refund will not be issued. You are not entitled to store credit.
Each item is tagged prior to shipping (Excluding face masks). Please inspect your items prior to removing the tag. Once the tag is removed, you will not be able to return the item. Face masks orders are final; no returns, no exchanges, and no refunds. If the item is defective, the incorrect size/color/style, or missing, you are not responsible for the replacement or the shipping cost. We are responsible for ensuring you receive the items you order.
How To Inquire About Defective Items
Please use the chat feature, call, or email us regarding defective items. Please include your order number. We advise against using social media to contact us as we do not receive notification of every message, comment, like, or share.
All Clearance sales are final; no exchanges, no refunds. This includes the $15 monthly sale shirts.
Face Masks are non-refundable and non-exchangeable. All purchases for face masks are final.
If an item is defective, missing, or incorrect in size, color, gender, or style, we will issue a full refund including shipping costs using the original payment method. Other returns are issued in the form of store credit.
We make exchanges super easy. Please return your items within 30 days to the address listed below. Please include your order number and a brief description of what you would like in exchange. Be sure to get a tracking number for your records.
780 Morosgo Dr Ne #14225 Atlanta, GA 30324
Allow 10 business days for us to process your return once it has been delivered.
Women’s and Girl's swimwear can be returned for an exchange only. Item must be unworn with the tags and sanitary liner attached
Altered items are not returnable.
Orders placed for pickup must be completed within 14 days. If you would like to change your delivery method to shipping, please access our contact form. You (the customer) are responsible for shipping and handling charges. If your items are not retrieved within 60 days, you forfeit the item and the cost incurred. You will not receive a refund, exchange, or store credit.
In the instance that USPS/UPS tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the mailer, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the mailer. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.